Cross-Chain Transactions

How to recover an abnormal cross-chain transaction?

Because of the consensus, some people may get an issue with stuck cross-chain transactions. Here is the detailed operation to help you make the transaction successful.

Open PIWallet, go to “ Wallet ” tab, find the transaction record and click “detail”.

Situation1

Click “Check ”, if it returns “Successful transaction” on the page, it means this transaction is successful now. You can refresh the balance on main chain again.

Situation 2

If you click “check” and it returns “Failed Transaction”, it means you need to resend PI to recover this transaction. Please click “Resend” directly.

Input your account’s password.

Confirm the transaction info and click “Resend transaction”.

If it returns with one transaction hash, it means the resend was successful. You can check the balance within 2 minutes. If it returns “Error” like the picture below, please click “Detail” of the first transaction record and make a copy of the transaction hash. Then send this Tx hash & your address to PCHAIN Team ([e-mail]). PCHAIN team will help you make this transaction successful in 1~2 business day(s).