Cross-Chain Transactions

How to recover an abnormal cross-chain transaction?

Because of the consensus, some people may get an issue with stuck cross-chain transactions. Here is the detailed operation to help you make the transaction successful.

Open PIWallet, go to “ Wallet ” tab, find the transaction record and click “detail”.

Situation1

Click “Check ”, if it returns “Successful transaction” on the page, it means this transaction is successful now. You can refresh the balance on main chain again.

Situation 2

If you click “check” and it returns “Failed Transaction”, it means you need to resend PI to recover this transaction. Please click “Resend” directly.

Input your account’s password.

Confirm the transaction info and click “Resend transaction”.

If it returns with one transaction hash, it means the resend was successful. You can check the balance within 2 minutes. If it returns “Error” like the picture below, please click “Detail” of the first transaction record and make a copy of the transaction hash. Then send this Tx hash & your address to Plian Team ( [e-mail] ). Plianteam will help you make this transaction successful in 1~2 business day(s).

Situation 3:

If you have sent a cross chain transaction from child chain to main chain/ from main chain to child chain successfully but have not received PI, and also there is no record of this transaction in the piwallet section “Latest 10 transaction records” then please follow the steps below to recover your PI.

1.Go to Explorer page to get the transaction hash.

Choose the chain from which you executed the cross chain transaction and fill out your address to find the transaction. Make a copy of the transaction hash.

E.g. You sent a transaction from the child chain to the main chain, the transaction detail will look as below with your own information. Then the hash is what we need from you in order to recover your PI.

2. Go to PIwallet (Desktop version), click wallet tab and choose the chain where you want to receive PI. E.g. If you sent PI from main chain to child chain, then select child chain1 there.

Click resend button. Select from main chain to child chain/ from child chain to main chain, fill out the transaction hash and the same amount you sent before.

Notice:

If you send PI from child chain to main chain, before you resend via PIwallet, please open one browser and enter “ http://crosschain.plian.io/?hash=your transaction hash ” there to ensure if this transaction is successfull. The result looks Like the pic below.

If it returns success, then please go to PIwallet to execute step 2 above.

If not, then send an email to plian team ( [e-mail] ) with the transaction hash and wait for the recovery reply.